Refund and Returns Policy – Rising Sun Trading LLC
1. Refund Policy
At Rising Sun Trading LLC, we strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
2. Eligibility for Refunds
To be eligible for a refund, please ensure that:
a) Your request for a refund is made within 30 days of receiving the product.
b) The item is in its original condition and unused, with all original tags and packaging intact.
c) The product is not listed under our non-refundable items (as listed in Section 4).
3. Return Process
To initiate a refund, follow these steps:
a) Contact Customer Support: Reach out to our customer support team at contact@risingsuntradingllc.com to request a refund. Please provide your order number and a brief description of the reason for the return.
b) Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with further instructions.
c) Packaging and Shipping: Carefully pack the item in its original packaging or a suitable alternative to prevent damage during transit. Ship the product back to us, including the RA number on the package.
4. Non-Refundable Items
Certain items are not eligible for refunds due to hygiene, safety, or other reasons. These non-refundable items may include, but are not limited to:
a) Personal Care Products: Products such as cosmetics, skincare, and hygiene items cannot be returned for hygiene reasons.
b) Perishable Goods: Food, beverages, and other perishable products are non-refundable.
c) Customized or Personalized Items: Products that have been customized or personalized according to your specifications cannot be returned.
d) Gift Cards: Gift cards or digital vouchers are non-refundable and cannot be exchanged for cash.
5. Refund Processing
a) Confirmation: Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria.
b) Refund Issuance: If the return is approved, we will initiate the refund to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
6. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately at contact@risingsuntradingllc.com. We will arrange for a replacement or offer a full refund, including any shipping charges incurred.
7. Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request, and if successful, we will issue a full refund to your original payment method.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us at info@risingsuntradingllc.com. Our dedicated customer support team is here to assist you.